IndiGo (6E)

Know more about your Airline

COVID - 19 Baggage Policy Updation

Check-in Baggage: 20kg per person (One piece only)

Hand Baggage: No hand baggage allowed. One personal item, only if it fits under the seat in front of you.

1. Carry-On Allowance:
Each passenger is allowed to carry on one bag and one personal item such as a laptop bag, handbag, or briefcase. Assistive devices and outer garments do not count as personal items. All carry-on luggage must fit in the overhead bin or under the seat in front of you. You must be able to lift your carry-on into the overhead storage without assistance. All carry-on bags must adhere to the following requirements:
a) Maximum Dimensions of Carry-on Luggage: 45 linear in/115 cm (length 55 cm + width 35 cm + height 25 cm)
b) Maximum Weight of Carry-on Luggage: 15 lb/7 kg (including personal item)
Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

2.Checked Baggage Allowance:
a) Maximum Dimensions: 62 linear inches/158 cm (length + width + height)
b) Maximum Weight: 33 lb/15 kg.

3. Excess Baggage Fee: A flat rate of $4 (INR 250) is applied for any excess baggage, hand or checked. The following fees are applied in addition to the flat rate: 11 lb/5 kg of excess baggage: $8 (Rs. 500). 22lb/10 kg of excess baggage: $24 (Rs. 1500).

4. Sports Equipments: Skis, golf bags, large musical instruments, bicycles, surfboards, and other such large and/or odd-sized checked bags will be subject to a fee of $16/Rs. 1000 per piece of equipment. Items weighing more than 12 kg must be checked as excess baggage.

Source:https://www.goindigo.in/travel-information/en/baggage-allowance.en-d971d34cc9944e1ca7b19ba6eae0c83d.html

1. Carry-On Allowance:
Each passenger is allowed to carry on one bag and one personal item such as a laptop bag, handbag, or briefcase. Assistive devices and outer garments do not count as personal items. All carry-on luggage must fit in the overhead bin or under the seat in front of you. You must be able to lift your carry-on into the overhead storage without assistance. All carry-on bags must adhere to the following requirements:
a) Maximum Dimensions of Carry-on Luggage: 45 linear in/115 cm (length 55 cm + width 35 cm + height 25 cm)
b) Maximum Weight of Carry-on Luggage: 15 lb/7 kg (including personal item)
Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

2.Checked Baggage Allowance:
a) Maximum Dimensions: 62 linear inches/158 cm (length + width + height) 
b) Maximum Weight: 33 lb/15 kg. 

3. Excess Baggage Fee: A flat rate of $4 (INR 250) is applied for any excess baggage, hand or checked. The following fees are applied in addition to the flat rate: 11 lb/5 kg of excess baggage: $8 (Rs. 500). 22lb/10 kg of excess baggage: $24 (Rs. 1500). 

4. Sports Equipments: Skis, golf bags, large musical instruments, bicycles, surfboards, and other such large and/or odd-sized checked bags will be subject to a fee of $16/Rs. 1000 per piece of equipment. Items weighing more than 12 kg must be checked as excess baggage.

Source:https://www.goindigo.in/travel-information/en/baggage-allowance.en-d971d34cc9944e1ca7b19ba6eae0c83d.html

  • Compressed gases - deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders, and compressed gas cylinders
  • Corrosives such as acids, alkalis, mercury, and wet cell batteries and apparatus containing mercury
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges, handguns, fire works, pistol caps
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radioactive material, briefcases and attache case with installed alarm devices
  • Oxidizing materials such as bleaching powder and peroxides
  • Poisons and infectious substances such as insecticides, weed-killers, and live virus materials
  • Fish (including other seafood), animals, birds, insects in any form, whether alive and/or dead and/or frozen and/or dried and/or cooked
  • Anything that possesses and/or is capable of possessing and/or emitting a conspicuous and/or offensive odor
  • Other dangerous articles such as magnetized materials, offensive or irritating materials

Source: https://www.goindigo.in/travel-information/en/baggage-allowance.html

  • Compressed gases - deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders, and compressed gas cylinders
  • Corrosives such as acids, alkalis, mercury, and wet cell batteries and apparatus containing mercury
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges, handguns, fire works, pistol caps
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radioactive material, briefcases and attache case with installed alarm devices
  • Oxidizing materials such as bleaching powder and peroxides
  • Poisons and infectious substances such as insecticides, weed-killers, and live virus materials
  • Fish (including other seafood), animals, birds, insects in any form, whether alive and/or dead and/or frozen and/or dried and/or cooked
  • Anything that possesses and/or is capable of possessing and/or emitting a conspicuous and/or offensive odor
  • Other dangerous articles such as magnetized materials, offensive or irritating materials

Source: https://www.goindigo.in/travel-information/en/baggage-allowance.html

Airline Contact Detail

24 X 7 Customer care number
Contact No : 0124 617 3838
Address :

Level 3, Tower C, Global Business Park,
Gurgaon, Haryana, 122002, India

Faq

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.
It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.
Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.
If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.
Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.
It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.

Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The government through the Director General of Civil Aviation (“DGCA”) had, in the past, introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended, effective August 1, 2016 (“CAR”), wherein the compensation for such deficiencies have been enhanced.