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Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The EU and Indian government introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended under EU 261/2004 & DGCA-CAR wherein the compensation for such deficiencies have been enhanced.

Reasons for flight cancellation

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Passenger Volume

01 Passenger Volume
Reason for flight cancellation Airlines look to cancel the flights that are lightly booked. Due to the lack of passengers, airlines try to cancel the flight to prevent them from incurring any losses. With such cancelled flights, passengers are eligible for compensation.

Bad Weather

02 Bad Weather
Sometimes flight cancellations take place because of bad weather, natural disaster or any other political disturbance. In such cases, flight bookings need not get compensated by the airlines.

Unavoidable Events

03 Unavoidable Events
Flight cancellations and delays can be caused due to extraordinary circumstance(s), which are beyond the control of the airline like - environmental, political, technical, economical or so on.

Passengers may not claim compensation

If flights are cancelled due to extraordinary circumstances eg:

Not Claim

Civil war

Not Claim

Political instability

Not Claim

Insurrection or riot

Not Claim

Explosion

Not Claim

Natural disaster

Not Claim

Flood

Not Claim

Security risks

Not Claim

Meteorological conditions

Not Claim

Strikes and labor disputes causing cessation

Not Claim

Government regulation or order affecting the aircraft

Not Claim

Slowdown or interruption of work

Not Claim

Cancellations and delays clearly attributable to Air Traffic Control (ATC)

How much you can claim?

As per India Regulation

On the basis of the time when cancellation of a flight is notified to the passengers, the airlines shall be required to compensate passengers in the following manner:

Time of notification of cancellation Compensation
2 weeks prior to the scheduled departure of flight. Alternate flight or refund; as acceptable by the passenger.
Less than 2 weeks before but upto 24 hours of departure Alternate flight allowing departure within 2 hours of booked scheduled time of departure

Failure by any airline to inform passengers in accordance with the above shall render the airline liable to refund the entire cost of the air ticket along with the following compensation:

Block Time* Compensation
1 hour ₹5,000.00 or booked one-way basic fare plus airline fuel charge, whichever is less
2 hour ₹7,500.00 or booked one-way basic fare plus airline fuel charge, whichever is less
More than 2 hours ₹10,000.00 or booked one-way basic fare plus airline fuel charge, whichever is less.

As per EU Regulation 261/2004

Distance Time Compensation Otherwise
Up to 1500km Alternative flight with max. 2-hour delay €125 €250
1500km – 3500km Alternative flight with max. 3-hour delay €200 €400
More than 3500km within the EU Alternative flight with max. 4-hour delay €200 €400
More than 3500km outside the EU Alternative flight with max. 4-hour delay €300 €600

As per Canada Regulation

Flight Cancellations Small Airline Large Airline
3-6 hours delay upon arrival125 CAD400 CAD
6-9 hours delay upon arrival250 CAD700 CAD
9+ hours delay upon arrival500 CAD1,000 CAD

As per Turkey Regulation

Domestic FlightsUnder 2 hours50 EUROver 2 hours100 EUR
International Flights up to 1500kmUnder 2 hours125 EUROver 2 hours250 EUR
International Flights between 1500 and 3500kmUnder 3 hours200 EUROver 3 hours400 EUR
International Flights Over 3500kmUnder 4 hours300 EUROver 4 hours600 EUR

As per Ukraine Regulation

Flights up to 1500kmUnder 2 hours125 EUROver 2 hours250 EUR
Flights between 1500 and 3500kmUnder 3 hours200 EUROver 3 hours400 EUR
Flights over 3500kmUnder 4 hours300 EUROver 4 hours600 EUR

FAQ

Compensation for a cancelled flight

With a flight cancellation one must take two parties into consideration. The airline considers a flight that did not take place as cancelled. As a passenger, one must fulfil a number of conditions to be considered affected by a cancelled flight. Firstly, one must have booked a ticket for the particular flight in question with all the corresponding flight data. A delayed flight is not a cancelled flight! This is only the case where the flight number has been altered.

If your flight departs much sooner than the originally scheduled time, this is also considered a cancellation. In such a case, you are also eligible for cancelled flight compensation.

Yes. If there are several airports in one region the travel cost for this journey must be covered by the airline. The airline is even required to pay you if you wish to travel to another airport nearby. You should however discuss the details of your airline compensation with the responsible airline representatives.

If you chose not to board a flight you had booked, you are bound by the terms and conditions set out by the airline at the time of booking. This can frequently result in your costs being reimbursed entirely. However, at times only a small portion, i.e. the fees and taxes, are reimbursed. Some airlines deduct processing fees from the payout sum – each airline has its own method. What must be kept in mind at all times is to check your eligibility for airline compensation as quickly as possible.