Thai Airways International Ltd. (TG)

Phone :- +1-800-426-5204

Know more about your Airline

Categories Maximum Combined Weight of All Pieces
Royal Silk Class 40 kg (88 pounds)
Premium Economy Class 30 kg (66 pounds)
Economy Class
30 kg (66 pounds)
 
* Except RBD 
RBD L/ V/ W: 20 kg (44 pounds)
Infant not occupying a seat 10 kg (22 pounds)
ROP & Star Alliance Gold Members Extra 20 kg (44 pounds)
Royal Orchid Platinum Member (On TG sectors only) Extra 30 kg (66 pounds)
ROP Silver Member (On TG sectors only) Extra 30 kg (66 pounds)

Source: https://www.thaiairways.com/en_CH/plan/travel_information/baggage.page?

 

Categories Maximum Combined Weight of All Pieces
Royal First Class 50 kg (110 pounds)
Royal Silk Class 40 kg (88 pounds)
Premium Economy Class 40 kg (88 pounds)
Economy Class
30 kg (66 pounds)
 
* Except RBD 
RBD L/ V/ W: 20 kg (44 pounds)
Infant not occupying a seat 10 kg (22 pounds)
ROP & Star Alliance Gold Members Extra 20 kg (44 pounds)
Royal Orchid Platinum Member (On TG sectors only) Extra 30 kg (66 pounds)
ROP Silver Member (On TG sectors only) Extra 30 kg (66 pounds)

Source: https://www.thaiairways.com/en_CH/plan/travel_information/baggage.page?

Baggage with integrated and installed lithium batteries, motors, power banks, GPS, GSM, Bluetooth, RFID or Wi-Fi technology, is subject to safety requirements that may emit the electromagnetic fields which interfere with the aircraft systems.
 

Passengers are required to carry this type of baggage as carry-on, any installed batteries must be removed prior to check-in to completely deactivate all electronics features. Each passenger is allowed to hand carry one baggage at maximum length 56 cm (22 inches), width 45 cm (18 inches) and thickness 25 cm (10 inches). These dimensions include wheels, handles, and side pockets. The total weight of the carry-on baggage must not exceed 7 kg (15 lb.). The baggage that exceeds the conditions and dimensions above shall only be processed as checked baggage.

Source: https://www.thaiairways.com/en_CH/plan/travel_information/baggage.page?

Baggage with integrated and installed lithium batteries, motors, power banks, GPS, GSM, Bluetooth, RFID or Wi-Fi technology, is subject to safety requirements that may emit the electromagnetic fields which interfere with the aircraft systems.
 

Passengers are required to carry this type of baggage as carry-on, any installed batteries must be removed prior to check-in to completely deactivate all electronics features. Each passenger is allowed to hand carry one baggage at maximum length 56 cm (22 inches), width 45 cm (18 inches) and thickness 25 cm (10 inches). These dimensions include wheels, handles, and side pockets. The total weight of the carry-on baggage must not exceed 7 kg (15 lb.). The baggage that exceeds the conditions and dimensions above shall only be processed as checked baggage.

Source: https://www.thaiairways.com/en_CH/plan/travel_information/baggage.page?

•   Cancellation and amendment must be made on the whole package and applicable fees (if any) will be charged subject to the policies for an individual element, which will be advised during the booking process.

•   After the payment has been made, cancellation and amendment in any part of the booking may not be possible due to the restrictions attached to the type of ticket policies, hotel rates, and other activities booked; some package elements are non-refundable such as show tickets and theme park tickets, which are identified in the booking process.

•   In case any part of the booking can be canceled or amended, additional charges made by the suppliers of the services (e.g. flight, hotel, tour provider, car rental company) and a cancellation or amendment fees may apply.

•    All refunds are subject to conditions outlined above governing cancellations, changes and revisions, and are further subject to any such fees or other charges imposed by third-party suppliers.

•   Refunds will be credited back to the credit card used for payment, and a refund fee may be applied. However, please be aware that refund processing time depends on the process of the credit card issuing bank.

•   Please be aware that cancellation/refund policy is varied upon your fare, hotel and/or activities rules.

•   In case of cancellations/amendments/refunds, please send your request to roh.customerservices@thaiairways.com, as these cannot be carried out online.

Source: https://www.thaiairways.com/en/roh/terms_conditions.page#C5

•   Cancellation and amendment must be made on the whole package and applicable fees (if any) will be charged subject to the policies for an individual element, which will be advised during the booking process.

•   After the payment has been made, cancellation and amendment in any part of the booking may not be possible due to the restrictions attached to the type of ticket policies, hotel rates, and other activities booked; some package elements are non-refundable such as show tickets and theme park tickets, which are identified in the booking process.

•   In case any part of the booking can be canceled or amended, additional charges made by the suppliers of the services (e.g. flight, hotel, tour provider, car rental company) and a cancellation or amendment fees may apply.

•    All refunds are subject to conditions outlined above governing cancellations, changes and revisions, and are further subject to any such fees or other charges imposed by third-party suppliers.

•   Refunds will be credited back to the credit card used for payment, and a refund fee may be applied. However, please be aware that refund processing time depends on the process of the credit card issuing bank.

•   Please be aware that cancellation/refund policy is varied upon your fare, hotel and/or activities rules.

•   In case of cancellations/amendments/refunds, please send your request to roh.customerservices@thaiairways.com, as these cannot be carried out online.

Source: https://www.thaiairways.com/en/roh/terms_conditions.page#C5

Airline Contact Detail

24 X 7 Customer care number
Contact No : 66(0) 2356 1111
Address :

 Larnluang ticket office 6
Larnlueng RD Bangkok,
10100 Thailand

Faq

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.
It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.
Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.
If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.
Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.
It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.

Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The government through the Director General of Civil Aviation (“DGCA”) had, in the past, introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended, effective August 1, 2016 (“CAR”), wherein the compensation for such deficiencies have been enhanced.