Tata SIA Airlines Ltd. (Vistara) (UK)

Know more about your Airline

COVID - 19 Baggage Policy Updation

Large handbags will not be permitted on board, only essential items will be allowed such as laptops and ladies handbag. Customers can carry only 1 (one) check-in baggage, irrespective of the fare family booked by them. 
Customers would be required to place the check-in baggage on the belt themselves to avoid contact and make a note of the baggage identification number for future reference.

 

Baggage that exceeds the size and specifications of cabin baggage, will need to be checked-in. The maximum weight permissible for a single piece of baggage is 32 kg across all cabin classes. Below are the allowances for free baggage as per cabin class:

Vistara Freedom Fares Economy Lite Economy Standard Economy Flexi
Free check-in baggage allowance 15kg, 1 piece only 15 kg 20 kg

 

Vistara Freedom Fares Premium Economy Value Premium Economy Standard Premium Economy Flexi
Free check-in baggage allowance 20 kg 25 kg

30 kg

 

Vistara Freedom Fares Business Value Business Standard Business Flexi
Free check-in baggage allowance 30kg 35 kg 40 kg

Source: https://www.airvistara.com/trip/vistara-experience/on-ground/baggage/check-in-baggage

 

Vistara and an interline/Codeshare partner/other airlines:

  • If the connection to/from an international flight on one single document/ticket
  • If the connection to/from an international flight on two separate tickets within 24 hours of the Vistara flight
  • If the connection to/from an international flight on separate document/ticket for more than 24 hours of the Vistara flight

Passengers travelling on Vistara in Business Class on any paid fare will be permitted two check-in bags of up to 32kg each.

Passengers travelling Vistara in Premium Economy on any paid fare will be permitted two check-in bags of up to 23kg each.

Passengers travelling Vistara in Economy Class on Standard or Flexi fares will be permitted check-in baggage allowance of the 23kg total. If a passenger has booked an Economy Lite fare, the baggage allowance will be 15 kg, 1 pc only.

Source: https://www.airvistara.com/trip/vistara-experience/on-ground/baggage/international-baggage-allowance

Customers are not permitted to carry certain items with them, as hand baggage or check-in baggage while traveling with Vistara.

  • Personal Items
  • Sharp Objects
  • Guns and Firearms
  • Tools
  • Martial Arts/Self Defence Items
  • Weapons, Night Sticks, Nunchakus, Martial Arts/Self Defence Items, Stun Guns/Shocking Devices, Throwing Stars
  • Explosive Materials
  • Compressed Gases
  • Flammable Items
  • Oxidizing materials
  • Poisonous and infectious substances
  • Radio-active materials
  • Corrosives
  • Another dangerous article

Source:https://www.airvistara.com/trip/vistara-experience/on-ground/baggage/banned-items

Customers are not permitted to carry certain items with them, as hand baggage or check-in baggage while traveling with Vistara.

  • Personal Items
  • Sharp Objects
  • Guns and Firearms
  • Tools
  • Martial Arts/Self Defence Items
  • Weapons, Night Sticks, Nunchakus, Martial Arts/Self Defence Items, Stun Guns/Shocking Devices, Throwing Stars
  • Explosive Materials
  • Compressed Gases
  • Flammable Items
  • Oxidizing materials
  • Poisonous and infectious substances
  • Radio-active materials
  • Corrosives
  • Another dangerous article

Source:https://www.airvistara.com/trip/vistara-experience/on-ground/baggage/banned-items

  • Cancellation and change only can be done within 24 hours of booking. (For instance, for bookings made on Monday, you will be able to cancel/change the same without any fee till Tuesday midnight)
  • Bookings must be made at least 7 days in advance.
  • Cancellation and change can only be done by calling the Vistara Customer Service Center on +91 9289228888.
  • In case of a change in bookings, only the change fee will be waived off whereas the fare difference will have to be paid by the customer.
  • This service is only applicable to direct flights.
  • Bookings qualifying for this service will be non-re routable and non-transferrable.
  • Only 1 complimentary change will be allowed in the booking.
  • Vistara reserves the right to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly or in part, the above service by another service, whether similar to above service or not, or to withdraw it altogether. This can be done at any time, without prior notice.
  • This service is not applicable for customers booking under Economy Lite fares.

Source:https://www.airvistara.com/trip/cancellation-within-24-hours

  • Cancellation and change only can be done within 24 hours of booking. (For instance, for bookings made on Monday, you will be able to cancel/change the same without any fee till Tuesday midnight)
  • Bookings must be made at least 7 days in advance.
  • Cancellation and change can only be done by calling the Vistara Customer Service Center on +91 9289228888.
  • In case of a change in bookings, only the change fee will be waived off whereas the fare difference will have to be paid by the customer.
  • This service is only applicable to direct flights.
  • Bookings qualifying for this service will be non-re routable and non-transferrable.
  • Only 1 complimentary change will be allowed in the booking.
  • Vistara reserves the right to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly or in part, the above service by another service, whether similar to above service or not, or to withdraw it altogether. This can be done at any time, without prior notice.
  • This service is not applicable for customers booking under Economy Lite fares.

Source: https://www.airvistara.com/trip/cancellation-within-24-hours

Airline Contact Detail

24 X 7 Customer care number
Contact No : 092892 28888
Address :

TATA SIA Airlines Ltd.,
10th Floor, One Horizon Centre,
Golf Course Road, DLF Phase-V,
Sector-43, Gurgaon, Haryana 122003 India

Faq

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.
It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.
Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.
If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.
Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.
It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.

Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The government through the Director General of Civil Aviation (“DGCA”) had, in the past, introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended, effective August 1, 2016 (“CAR”), wherein the compensation for such deficiencies have been enhanced.