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In 2012, Turkey enforced its passenger rights called SHY Passenger regulation that defines the rights of passenger during travel and additional services they are entitled to get from the airline. In case of flight cancellation and denied boarding passengers are entitled to get compensation up to €600 (to be paid in Turkish Lira)
The passenger rights of Turkey is almost similar to the European Passenger Rights Regulation that offers flight compensation to the passengers in case flight cancellation and denied boarding. In addition, the regulation also provide extra offerings to the passenger in the event of flight disruption.
Flight Compensation
The regulation only provide compensation for the cancelled flight and denied boarding depending on the distance and time similar to EU261/2004. It should also be noted that compensation amount are set in EURO but to be paid in Turkish Lira.
| Domestic Flights | Under 2 hours | 50 EUR | Over 2 hours | 100 EUR |
| International Flights up to 1500km | Under 2 hours | 125 EUR | Over 2 hours | 250 EUR |
| International Flights between 1500 and 3500km | Under 3 hours | 200 EUR | Over 3 hours | 400 EUR |
| International Flights over 3500km | Under 4 hours | 300 EUR | Over 4 hours | 600 EUR |
Severe weather
Strikes
Radar failure
Passengers are entitled to compensation whenever time irregularities are caused by circumstances that are the responsibility of the airline. If there are “Extraordinary Circumstances” outside of the airline’s control, the obligations of the airline are restricted.
Passengers are entitled to food and drink in proportion to the waiting period.
You are entitled to up to two phone calls, e-mails or faxes at the expense of the airline.
If the waiting time requires an overnight stay, the airline must pay for your hotel.
Re-Routing Services
If a passenger missed connecting flight due to the flight delay, cancellation or denied boarding, then airline is liable to offer an alternative flight. If airline fails to provide an alternative flight or adequate replacement, passengers must ask for transportation services to their point of departure. In case, passengers do not use their flight ticket because of the disruption, the airline must reimburse the ticket amount.
