Airline Rating

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Airline Rating & Reviews

Air New Zealand Ltd.. (NZ)

Food & Beverage
Inflight Entertainment
Seat Comfort
Staff Service
Ground Service
Wifi Service
Value of Money
Recommendations

Ratings

Customer rating from 5 reviews

Customer Reviews

The worst aviation company ever. If others were to opt for, they would only be served. Cancelled flight twice, no compo ended up extra week in NZ at big expense. So unhelpful on phone for over hour with customer service and control to boss who was just as useless. Through email, we'll contact you. However, I had to remind you that while I was here, I wanted my info.

By : Ali 5th Feb 2020

Type Of Traveller	Family
Seat Type	Economy
Route	Niue to Auckland
Date Flown	30th Jan 2020
Value for Money

Cancellations and bookings of flights 3 times. Air NZ gave only 1 night accomodation reluctantly with respect to its Weather Disturbance Strategy. I expended more money on Auckland airport hotels than on the flight fare itself, anticipating the rebooked flights. In the end, the whole trip had to be scrapped. For their clients, Air NZ displays so little appreciation.

By : Jiri 10th Jan 2020

Type Of Traveller	Solo Traveller
Seat Type	Economy
Route	Nelson to Niue
Date Flown	03rd Jan 2020
Value for Money

On February 14th, we flew on this short flight. It was an incredibly large aircraft, plenty of space, a cautious flight crew, and refreshments. Would recommend it very strongly.

By : Vaclav 20th Feb 2020

Type Of Traveller	Family
Seat Type	Economy
Route	Auckland to Christchurch
Date Flown	14th Feb 2020
Value for Money

This carrier was trying for the first time. Feel very good for smoothness, easy seats, very good crew support. This is obviously not adjusted to the back of the chair.

By : Oliver 30th Dec 2019

Type Of Traveller	Family
Seat Type	Economy
Route	Auckland to Melbourne
Date Flown	27th Dec 2019
Value for Money