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Hainan Airlines. (HU)

Baggage Rule (D)

Each piece of the carry-on baggage may not exceed 5 kg in weight, and the volume cannot exceed 20 x 40 x 55 cm;

All passengers with First and Business Class tickets may carry two bags each; all passengers with Economy Class tickets may carry only one bag. Passengers who are Fortune Wings Gold/Silver Card Members, company VIPs, and CIPs may carry as many pieces of hand baggage as corresponding to the standards of their purchased tickets.

Hand baggage should be capable of being stowed under the seat in the row in front of the passenger or in a closed baggage compartment.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=CABA

Baggage Rule (I)

Each piece of the carry-on baggage may not exceed 5 kg in weight, and the volume cannot exceed 20 x 40 x 55 cm;

All passengers with First and Business Class tickets may carry two bags each; all passengers with Economy Class tickets may carry only one bag. Passengers who are Fortune Wings Gold/Silver Card Members, company VIPs, and CIPs may carry as many pieces of hand baggage as corresponding to the standards of their purchased tickets.

Hand baggage should be capable of being stowed under the seat in the row in front of the passenger or in a closed baggage compartment.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=CABA

Restricted Items (D)

The following articles can neither be checked as baggage nor placed into baggage (either checked or carry-on baggage). Those articles may also not be taken into the cabin:

  1. Dangerous articles: Includes inflammable and explosive materials; oxidants; poisonous and infectious materials; radioactive materials; corrosive materials; magnetized materials; anesthetics, especially provocative materials or materials of a similar nature; materials with the potential liability to damage and contaminate aircraft, etc.
  2. Guns, ammunition, BB guns; lighters in the shape of guns and other types of assault weapons and appliances, excluding sporting equipment.
  3. Army and police equipment.
  4. Restricted knives: daggers, bayonets, triangular knives (including those used in mechanics), flick knives and other cutting tools with single, double or triple blades, with the exception of those belonging to the minority ethnic groups.
  5. One shall not take into the passenger cabin living animals or fruits with awful odor or those that are likely to be disgusting to other passengers, such as durian, coconut, jackfruit, etc.
  6. Articles prohibited for transportation according to regulations of the country.
  7. Lighters and matches.
  8. Security briefcase, cash cases, cash bags and other safety devices holding lithium batteries, pyrotechnic devices, and other hazardous articles.
  9. MACE tear gas, pepper spray, and other devices that irritate or cause injury.
  10. Liquid oxygen device.
  11. Gun-shaped electronic powder fire extinguishers.
  12. Medical gaseous oxygen or air cylinders (use of such things by any sick passenger aboard a plane is subject to a 72-hour application to the Company).
  13. Fuel batteries.
  14. Rescue backpack.
  15. Other articles we think unsuitable for transportation for the following reasons: hazard and danger of the articles, or weight, size, shape or nature, or considerations including but not limited to fragile or corrosive articles due to a model of the plane.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=BARE

Restricted Items (I)

The following articles can neither be checked as baggage nor placed into baggage (either checked or carry-on baggage). Those articles may also not be taken into the cabin:

  1. Dangerous articles: Includes inflammable and explosive materials; oxidants; poisonous and infectious materials; radioactive materials; corrosive materials; magnetized materials; anesthetics, especially provocative materials or materials of a similar nature; materials with the potential liability to damage and contaminate aircraft, etc.
  2. Guns, ammunition, BB guns; lighters in the shape of guns and other types of assault weapons and appliances, excluding sporting equipment.
  3. Army and police equipment.
  4. Restricted knives: daggers, bayonets, triangular knives (including those used in mechanics), flick knives and other cutting tools with single, double or triple blades, with the exception of those belonging to the minority ethnic groups.
  5. One shall not take into the passenger cabin living animals or fruits with awful odor or those that are likely to be disgusting to other passengers, such as durian, coconut, jackfruit, etc.
  6. Articles prohibited for transportation according to regulations of the country.
  7. Lighters and matches.
  8. Security briefcase, cash cases, cash bags and other safety devices holding lithium batteries, pyrotechnic devices, and other hazardous articles.
  9. MACE tear gas, pepper spray, and other devices that irritate or cause injury.
  10. Liquid oxygen device.
  11. Gun-shaped electronic powder fire extinguishers.
  12. Medical gaseous oxygen or air cylinders (use of such things by any sick passenger aboard a plane is subject to a 72-hour application to the Company).
  13. Fuel batteries.
  14. Rescue backpack.
  15. Other articles we think unsuitable for transportation for the following reasons: hazard and danger of the articles, or weight, size, shape or nature, or considerations including but not limited to fragile or corrosive articles due to a model of the plane.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=BARE

Cancellation Policy (D)
Cancellation Policy (I)
Hainan Airlines HU 2456 Flight Status
Airline Code Airline Name Daily Avg Flights
HU
Airline Contact Detail
24 X 7 Customer care number
Contact No : 1-888-688-8813- 3

Address :

Hainan Airlines Co. Ltd. HNA PLAZA,
No.7 Guoxing Road , Haikou City,
Hainan Province, 570206, P.R. China

FAQ

My flight from Hainan Airlines is cancelled at the last minute. What to do?

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

My flight is delayed. What are my passenger rights?

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Will I get compensation for delayed or cancelled flight?

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.

What is the weight limit for flight?

It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.

My flight from Hainan Airlines is cancelled at last minute. What to do?

Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.

My flight is delayed. What are my passenger rights?

If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.

Will I get compensation for delayed or cancelled flight?

Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.

What is the weight limit for flight?

It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.